Medzinárodná hosteska/International hostess (ID 10800)

JOB PURPOSE

The International Host provides a personalised customer service, language assistance and translations to guests to enjoy their cruise.

KEY ACCOUNTABILITIES

- Maintains the highest level of guest satisfaction by welcoming and socialising with guests, contributing to

social events during their cruise;

- Makes public announcements in the languages required and cooperates with the Program Publisher for the

translation of the Daily Program & Daily Specials;

- Provides information and proactively offers suggestions and support to our guests;

- Cooperates with the Guest Service Department Documenting in case of complaints, collecting all necessary

documents when and if required;

- Supports the Shore Excursions Department acting as a Tour escort when required;

- Hosts and/or participates to various games, quizzes, special events language classes;

- Conducts Orientation talks at the beginning (welcome) and end (farewell) of a cruise and Travel talks on the

various destinations;

- Provides full support to the Cruise Consultant in the promotion of MSC loyalty program.

QUALIFICATIONS (skills, competencies, experience)

- Ability to communicate fluently in written and oral English plus languages between the European languages:

French, German, Italian, Spanish, Portuguese, and/or Chinese Mandarin, Chinese Cantonese, Japanese,

Russian;

- High School Graduated;

- Previous experience in the hospitality industry, in a customer service working environment, at sea or ashore;

- Working knowledge of Office package;

- Ability to establish relationships and to speak in public;

MSC Cruises is the world‘s largest privately-owned cruise company and the number one cruise line in Europe, South America, South Africa and the Gulf. A game-changer in the world of cruises, MSC has built a global reputation as an innovator and has one of the youngest cruise fleets.

- Strong problem solving skills;

- Flexibility;

- Enthusiastic team player;

- STCW95 certification is compulsory (basic fire fighting, personal survival techniques, elementary first aid,

personal security and social responsibility);

- A recognised medical certification is also required before starting to work on board

MSC Cruises is a family-owned and family-run Company headquartered in Geneva, Switzerland and It is part of the MSC Group, which encompasses world-leading maritime companies. As a family who has found its fortunes at sea for over 300 years, protecting the oceans and the communities that we visit is a top priority for us.

Having embarked on a never-ending journey of continuous improvement, MSC Cruises has integrated environmental stewardship in all aspects of its operations. This commitment lies at the very heart of our business. We employ over 30,000 people worldwide.

MSC Cruises is part of the MSC Group, which encompasses world-leading maritime companies.

 - Ability to communicate fluently in written and oral English plus languages between the European languages:

French, German, Italian, Spanish, Portuguese, and/or Chinese Mandarin, Chinese Cantonese, Japanese,

Russian;

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EURES poradca: Ing. Zlatica Pietriková
E-mail: [email protected]
Telefón: 046/2440299