Solutions Consultant with Slovak and English

Key Responsibilities:

• Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate
• Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers
• Engage customers through multiple channels, including phone, email and chat
• Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols
• Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores
• Collaborate with team members to share best practices and contribute to the knowledge base
• Participate in ongoing training and stay updated on product knowledge and industry trend

Working time:

• 9.00 – 21.00
• Monday – Sunday
• 40 hours per week
• 2 days off

Ideal Candidate Profile:

• Customer-focused mindset and delivering exceptional service
• Excellent communication style, ability to explain complex concepts simply
• Ability to troubleshoot issues and find creative solutions
• Collaborates and shares knowledge, and contributes positively to team dynamics
• Embraces change, learns quickly, and maintains composure under pressure

The best part? No tech background needed! We’re looking for enthusiastic individuals who are ready to learn and are passionate about helping others. Our comprehensive training program will equip you with all the product knowledge you need to succeed.

What You’ll Need:

• Fluent Slovak and English communication skills
• Strong interpersonal abilities and customer service orientation
• Ability to follow structured guides and processes
• Excellence in active listening and problem-solving
• Adaptable and quick to learn new processes and technologies
• Self-motivated with a passion for customer satisfaction

• Welcome bonus: 3,000 BGN
• Job salary range: 2 200 – 2 500 BGN per month
• Accommodation from the employer up to 21 days for candidates outside Bulgaria
• Monthly allowance bonus covering part of the rent
• Flexible contract conditions (temporary employment, part-time options)
• Financial support during relocation for candidates located outside of Bulgaria (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
• Fully paid training
• Stable job and career development opportunities
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses
• Permanent type of employment with a 6-month probation period

Join TELUS Digital Bulgaria as a Solutions Consultant with Slovak and English for the world’s biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. We’re seeking professionals with strong communication skills to help users maximize their product experience.
At TELUS Digital Bulgaria, we believe in growing together. We offer a supportive environment where learning is continuous, teamwork is celebrated, and your well-being is our top search result.

About TELUS Digital Bulgaria 

TELUS Digital Bulgaria is the largest employer providing digital customer experience solutions and support. With a team of over 4,500 people in Sofia and Plovdiv, TELUS Digital Bulgaria is the biggest employer in the Customer Experience (CX) industry and the Business Process Outsourcing (BPO) sector in Bulgaria. The total number of our employees globally is over 70,000. The company offers the opportunity for remote work, flexible working hours, and projects in the field of fintech, high-tech, tourism and hospitality, healthcare, and the game industry.

TELUS Digital Bulgaria offers its team members, located in three offices in Sofia and Plovdiv, some of the most modern and comfortable working spaces in Bulgaria, as well as over 50 additional social benefits such as additional health insurance, free public transportation card, own fitness, yoga, group training sessions, psychologist, office massages, Multisport card, and others. These are just some of the things that make us “the feel good company”.

As a TELUS Digital team member, you can be part of something bigger, participating in our CSR activities which reflect our philosophy to give where we live. During our TELUS Days of Giving we put aside our daily work to contribute to the local communities.

The company provides a broad portfolio of services – designing, building, and delivering next-generation digital services, AI solutions, customer experience, and more. The company’s primary focus is strict adherence to all our clients’ procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

Ak potrebujete viac informácií o krajine, nájdete ich v časti Životné a pracovné podmienky – Bulharsko.

Ak máte záujem o túto pracovnú pozíciu, kliknite na ikonu „POŠLI ŽIVOTOPIS“, vyplňte požadované informácie a pripojte životopis v anglickom jazyku. Po splnení kritérií Vám zašleme link pre registráciu životopisu v databáze spoločnosti.

EURES poradca: Mgr. Miroslava Pangrácová
Email: miroslava.pangracova@upsvr.gov.sk
Telefón: 058/2440303