David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy that is seeking to onboard an English-speaking Executive Director of Operations to join their teams in Athens.
- Ensure that the site in Athens and the supported lines of business deliver on KPIs and critical operational expectations
- Be responsible for achieving results and operational goals across multiple lines of business
- Facilitate the resolution of process and operational issues through cross-functional partnerships
- Manage highly escalated issues requiring communication at all levels of leadership
- Drive continuous improvement by optimizing efficiencies
- Build capability by developing a strategy to support the design, customization, and delivery of leadership development programs
- Partner with corporate resources to align global leadership strategies and technology solutions
- Provide leadership and development to the leadership development team, including hiring, performance management, and terminations of team members
- Drive the optimization of learning technology tools
- Manage the utilization of technology to link leadership learning initiatives to performance
- Partner with executive leadership to identify performance needs, develop and implement strategies and tactics
- Identify solutions and initiatives to improve organizational effectiveness
- Work effectively with consultants, vendors, and professional resources to enhance organizational capability.
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EURES poradca: Ing. Zuzana Kubovičová